Travel With Your Bike,
Stress-Free

It's easy! Simply select your required pick-up and drop-off dates in the calendar on our homepage. If the bag is available, you can proceed to the secure checkout to confirm your booking and payment.

The security bond is a standard practice for hiring equipment. It's a temporary hold to cover any potential significant damage, loss, or late return of the bag. This is charged, and refunded using Stripe, for your peace of mind.

We process your refund within 3-5 business days of the bag being returned on time and in good condition. We pride ourselves on returning this to you as quickly as possible.

The hire cost includes the EVOC Road Bike Bag PRO and all its internal parts, including the bike stand, padding, and wheel bags.

Absolutely not. We understand that travel involves third-party handlers. The security bond is not for damage that occurs while the bag is in transit with an airline - it is simply to ensure you return the bag. We kindly ask that you inspect the bag for any significant new damage before leaving the baggage claim area at your destination and destination airport. If you do notice any damage, please take photos to share with us, and report it to the airline's baggage service desk immediately. This documentation is for our records.

The EVOC Road Bike Bag PRO is designed for most modern triathlon, road, and gravel bikes. The key measurement is the maximum wheelbase, which is 112 cm. Please check your bike's wheelbase before booking to ensure it will fit.

Not at all! It's surprisingly easy and intuitive. You'll only need to remove your wheels and pedals. We highly recommend watching a quick video tutorial on YouTube before you pack for the first time to see how simple it is.

No, and that's one of the best features of this bag. The included bike stand allows you to mount your frame securely without adjusting your carefully dialed-in saddle height or cockpit setup.

You will need the tools required to remove your pedals (usually a 15mm pedal spanner or an 8mm Allen key) and your wheels. It's a good idea to pack these tools with you for reassembly at your destination.

Our convenient pick-up and drop-off point is located on Gladstone Street, South Melbourne. There is plenty of street parking available.

We operate from our residential address, so the full address and collection instructions will be provided in your booking confirmation email.

Yes. When empty, the bag is semi-collapsible. With the back seats down, it will fit easily into most cars, including hatchbacks and sedans.

Please bring a valid photo ID (like a Driver's Licence) that matches the name on the booking confirmation.

We generally do not offer a packing service as part of our standard hire. The EVOC bag is designed to be very intuitive and easy for you to pack yourself. However, if you are feeling unsure or are in a tight spot, please email us after you've made your booking. We'll see if we can accommodate your request based on our availability, for a fee.

Our standard service includes a convenient pick-up and drop-off from our location in South Melbourne. We do not offer a personal delivery service. However, if you are unable to collect the bag, we can arrange to have it sent to you via a service like Uber Courier at your own expense. Please contact us directly to coordinate this, as it requires precise timing.

We understand plans can change.

• More than 14 days before pick-up: Full refund, minus any payment processing fees.
• Less than 14 days before pick-up: 50% refund or a full credit towards a future hire.

Yes, provided the bag is not already booked by another customer immediately after your original return date. Please contact us as soon as possible to arrange an extension. Additional hire fees will apply.

We understand that travel delays happen. Please contact us as soon as you know you will be late. We are happy to accommodate minor delays, but significant extensions may incur an extra daily hire fee ($25 per day). Communication is key!